How to Report an Emergency

Unexpected events can happen while you’re on duty, so it’s important to understand how to handle an emergency situation. Sometimes your First Aid training will be all that’s necessary to resolve an emergency. In other cases, you may need to call 9-1-1. These situations can feel stressful, but it’s important to remain calm and quickly summon the proper local authorities. Knowing how to handle these types of situations before they actually happen can be helpful. Here are the steps you should take in the case of an emergency at the pool while you’re on duty.

9 Steps to Reporting an Emergency

  1. Quickly make a complete assessment of the situation.
  2. Do not leave the victim unattended. If necessary, call on the assistance of any bystander. If you are alone, only leave the victim long enough to call 911.
  3. Call 9-1-1.
    • Identify yourself
    • Briefly explain the situation
      1. What is the nature of the incident?
      2. How many people are injured?
      3. What is the condition of the victim(s)?
      4. What care is being given?
    • Explain the purpose of your call (Do you need an ambulance? Do you need police?)
  4. Give the location of the facility. The operator will need the name, address, and phone number of the facility you’re guarding.
  5. Be sure to answer all questions addressed to you by the 9-1-1 operator.
  6. Confirm all details with the operator (address, phone numbers, etc.)
  7. Do NOT hang up until the 9-1-1 operator tells you to!!!
  8. Control bystanders to prevent them from interfering with a rescue or emergency care.
    • Speak in a firm, but calm voice (don’t yell at patrons)
    • Ask bystanders to move away from victims
    • Rope off areas or position chairs around emergency site
    • Repeat requests as often as necessary
    • After the victim is stabilized, fill out an accident report to submit it to your supervisor.
    • Employees will not give out information regarding any accident report except to the police or paramedics. Refer all questions to your supervisor.

It’s important to remain calm above all else during an emergency. Remain confident in your knowledge on how to handle an emergency situation. If you have any questions, be sure to contact your supervisor. Reach out to your local office about any specific protocol details for how to handle and file an emergency.

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